If youre having problems connecting to your broadband there are some things. If youre the type of business that works on the move. All 11 sky sport channels and 4 bt sport channels as well as boxnation. Netflix seemed to work ok to start with but we are now having problems again. If you are still having problems try turning the device you are using like a phone, tablet or laptop off and on. Broadband talk also supports videocalling, either with bt s softphone application on a pc, or one of bt s range of videophones. The new bt tv packages are available on a 24month contract and can be bundled in with your broadband subscription. One of the problems with delivering broadband over copper cables is that internet. Download speed up tombps 38mbpsmbps 38mbpsmbps 76mbps.
Making sure everyones ready to respond can be tricky. The service uses bt broadband talk, which offers voice calling over broadband for cheaper calls. Thinking of moving from bt infinity to plusnet fibre worth it. Mar 06, 2014 if youve ordered bt infinity, this video will show you how the install process works. Bts superfast fibre packages come in a choice of three speeds. The problem is akin to the old days when downloads used to take. If the light isnt a steady blue there could be an issue, but there are things you can do to help resolve it. Im with bt infinity and the problems seems to be happening on every device in my house. Anyone with bt infinity having problems with videos not.
Pause your video and let it download a bit before you press play. Line rental is included in the monthly package price where a phone line is required and supplied by that provider for the service. Dec 10, 2015 despite bt infinity costing hundreds of pounds a year, customers suffer a catalogue of problems ranging from installation and availability, to connectivity issues and slow internet speed. Till recently we used power line adaptors to connect as the distance from the homehub 5 to the box was difficult to navigate directly. Limesdr can be used to augment these systems with wirelessbased victim detection. Bt infinity bt infinity unlimited bt infinity premium popular choice. Bt infinity installed today problems with utorrent avforums. This gives you access to professional office applications so you can create and access documents and businessclass email securely anytime, anywhere on any.
We then made the effort and connected the hh 5 and the bt box with an ethernet cable, hoping the connection would be more stable. Find my bt exchange find your local bt exchange and see what broadband services are available what is my ip. On speed tests download shows between 6 mbs to 50 mbs, the 6 only happening once and the lowest above that shows at 19 but generally over 23. Download the app for android or apple smartphones and get involved. Good for families, gamers and people who stream a lot of music, movies and tv.
I was told that this wasnt a problem on the bt infinity end of things in the fttc thread, but im not entirely sure what it could be. Jan 31, 2020 superfast means broadband with average speeds of more than 24mb or more than 30mb, depending on who you ask. Help reporting and fixing broadband problems online bt help. Some bt infinity customers using their homehub 5s have been having problems with wifi and internet dropouts. If youve ordered bt infinity, this video will show you how the install process works. I have a brand new lg smart tv and it will stop playing youtube after a few video, it just. On my 72mbps infinity stream bt sport comes in at a maximum bitrate of 3. Broadband speed is about 37 which is fine and when using the apple tv i have no problems connecting to the internet for youtube or downloading films but i cannot access my music or films on my computer in itunes. Bt infinity does badly in real world speed test faith june 25, 2012 general tech, mobile, network in the uk, we accept that broadband speeds can be variable, but we also expect a connection to. Broadband talk also supports videocalling, either with bts softphone application on a. Broadband slow best fix ever promise work well with bt. Before you do anything, you should find out whether the problem lies with your broadband. Bt infinity does badly in real world speed test kitguru.
Bt infinity uses an fttc setup, with fibre connections running to a junction box that will be on, or very close to, the street where you live. I tried contacting bt but they only deal with download problems. Best bt superfast fibre deals compare bt fibre deals 2020. Make sure all the right wires are plugged in correctly.
Use our helpful tips to troubleshoot problems with your wifi connection. Bt infinity user manual and troubleshooting pdf download. However whilst the audio is fine on my stream the video and image lags and stutters very very badly. Despite bt infinity costing hundreds of pounds a year, customers suffer a catalogue of problems ranging from installation and availability, to connectivity issues and slow internet speed. I had bt infinity 2 up to 75meg installed today browsingyoutubestreaming speeds seems good see below speed test which has been quite consistent all dayevening however downloads in utorrent appear to be stuck at 0. I cant find a fault with bt infinity 2 or the service from bt. A bt phone line or equivalent is required for this package which must be obtained elsewhere, the cost of which has not been included in the monthly cost as prices vary greatly. After i upgraded to bt infinity, i stopped bothering. Download test files test files of varying sizes to help users diagnose problems with their broadband connection. Bt one phone business landline to mobile bt business. Still problems with aiv took two hours to watch an episode of black sails. The underlying network is fibretothecabinet fttc, which uses optical fibre for all except the final few hundred metres to the consumer, and delivers claimed download speeds of up to 76 mbits and upload speeds of. Bt tv total entertainment with unlimited bt infinity 2 and.
Ive changed the bt hub for a draytek vigor router in an effort to resolve this issue but it still happens. Bt total broadband information and advice filesaveas. Visual and even thermal detection can easily miss people. Jun 25, 2012 bt infinity does badly in real world speed test faith june 25, 2012 general tech, mobile, network in the uk, we accept that broadband speeds can be variable, but we also expect a connection to. Just wondering why it is that any video we try and watch on the internet plays for a few minutes and then buffers. Bt superfast fibre gives you a superfast fibre optic broadband connection with average speeds of 67mb. Hi we first took out bt infinity 2 on 060318 and we were told we could get between 4055 mbps but no less than 35. Thinking of moving from bt infinity to plusnet fib. How to stop buffering on netflix, iplayer, amazon and more. It acts like a mobile, but it thinks like a phone system. Oct 05, 2017 bt infinity 1 fibre broadband has been souped up from 52mbps to 76mbps speeds in an effort by the isp to retain more customers. We achieved 42 mbps for around a week then we started having problems with random speed drops and disconnections especially in the evening. The main orbi unit needs to have a network cable connecting it to the smarthub. The app used by bt sport to turn football fans into.
Its a very clever system and cuts out the need to dig up the footpaths. Hi all, ive had bt infinity for 5 days now and was initially very happy. Bt sport via computer internet uses adaptive bitrates which vary according to your available bandwidth and whether you watch it in a window or full screen. I do know that bt prioritise their own video traffic over other streaming video it may be that in play at peak times. Tv programmes, watching youtube videos and playing games at the same time. With bt unlimited superfast fibre 1 previously known as bt infinity 1, with its 50mbps download speed, you can share your broadband around dozens of devices without any problems. Anyone with bt infinity having problems with videos not playing on youtube. Your browser does not currently recognize any of the video formats available. Netgear orbi and bt smart hub the best way to set this up is to disable wifi on the bt smarthub and then use the orbi in ap access point mode. If youre unhappy with your broadband provider, switch to a cheaper, better deal using a spokesman saids free tool. This problem only started about 4 weeks ago having been on infinity since feb 2017. The exchange is fibre optic but the line form there to house will be the same old copper. Ive just changed over from sky broadband to bt infinity.
But in terms of actual days of poor connectivity id say less than a weeks worth in 2. Download the free bt wifi app to get online automatically at over 5m hotspots in the uk. Details are here it automatically switches channels to give users the best signal strength, including a fast 5ghz 802. You can watch iplayer with less interruption and hd video with less buffering.
A connected bunch at amv, hsi and the mill have teamed up once again with director thomas napper for bt infinity as part of the campaign light stream. Bt business broadband premium, bt business infinity unlimited, bt business infinity premium all include one user license for microsoft office 365 small business. It predicts correctly on an average of about 7580% of the situations, and therefore suffers from multiple false alarms. A project made for mainframe for the new bt campaign promoting their super highspeed service. A steady blue means that the hub is connected to your broadband. Log in to my bt now to check your order and set up your free extras. Find out more about the bt infinity lab and the latest way to keep up with the action with bt sport and the premier league.
Bt infinity slow after installation page 1 home cinema. Superfast fibre optic broadband packages bt business. Improve your wifi with bt a checklist bt help help and support. Bt broadband users suffer problems with netflix on uk smart tvs. Bt sport on sky tv bt sport on sky tv with bt broadband bt sport monthly pass bt sport. The 40second spot showcases bts smart offerings including highly efficient online gaming, shopping and download capability as well as their fibre optic broadband service. Disasters always strikes in people lives and can be hard to predict. It is vital to have lifelines in place to help distract from the isolation, so i was thrilled. Either way, all of bts fibre packages meet the definition. Infinity broadband for business packages bt business.
The only thing i usually criticise pn about is their support excluding this forum and the silly censoredups that seem to plague their installation process. Every disaster leaves behind casualties and injured people. The only other provider who offers 50mbps is virgin media, though it designates that package its lowest speed no less at 54mbps on average. I got bt infinity installed on the 8th, the installation didnt go that smoothly, but ah well, its installed regardless. Superfast means broadband with average speeds of more than 24mb or more than 30mb, depending on who you ask. In 2006, bt introduced video calling over bt broadband. Bt infinity problems ive been with bt for just over 1 month, i was previously with plusnet on their 72mbps fibre service and from day 1 never had a problem with slow speeds over the 3 or 4 years i was with them.
What a waste of time this video is the easiest solution is to get. Bt infinity 1 fibre broadband has been souped up from 52mbps to 76mbps speeds in an effort by the isp to retain more customers. Nov 06, 2012 i had bt infinity 2 up to 75meg installed today browsingyoutubestreaming speeds seems good see below speed test which has been quite consistent all dayevening however downloads in utorrent appear to be stuck at 0. Line rental is included in the monthly package price where a phone line is.
I am disabled and housebound but bt has cut my lifeline. Bt superfast fibre 2 average download speeds of 67mbps with smart hub router. Some of bts broadband customers, primarily those who are trying to. You have had too many unsuccessful attempts to login. The underlying network is fibretothecabinet fttc, which uses optical fibre for all except the final few hundred metres to the consumer, and delivers claimed download speeds of up to 76 mbits and upload speeds of up to 19 mbits. Aug 02, 20 bt sport via computer internet uses adaptive bitrates which vary according to your available bandwidth and whether you watch it in a window or full screen. Report your current bt faults and track any existing problems with your bt products here. Bt might be throttling or it may be a routing issue i will have to investigate some more, if they were throttling they would never admit it. Ive changed the bt hub for a draytek vigor router in an effort to resolve this issue but it. It automatically switches channels to give users the best signal strength, including a fast 5ghz 802. This lets you do more online, with everyone online together, and its great for downloading or streaming movies, tv shows and music.